Recovering deleted messages on WhatsApp is possible and can be quite simple. If you’re afraid of missing an important conversation, rest assured that we’ll help. Also see how to avoid losing text, photos, videos, and audio sent and received in the chat app again.
The walkthrough below works only if you keep the option to store backups in Google Drive enabled. You must use the same phone number and Google account used when you created the backup.
1. Open the Google Play Store app. In the app’s search bar, type WhatsApp and confirm the search using the keyboard’s magnifying glass icon;
2. When WhatsApp appears in the results, tap on the app name;
3. On the screen that opens, go to Uninstall, confirm in Uninstall and wait;
4. When the uninstall is complete, the Install button will appear. Tap on it to reinstall the app;
6. Next, enter your backed-up phone number associated with the Google Account used in the Google Play Store. Proceed to Next ;
7. Enter the 6-digit code sent by SMS to the informed number;
- If the account is protected by 2-Step Confirmation, you must enter the Pin created by you when activating the feature. If not activated, just go to the next step.
8. Allow the messenger to access your contacts and media in Continue and then in Allow ;
9. The app will automatically search for the last backup made on Google Drive. When the conversation history is found, choose Restore ;
- Recovery time may vary depending on the size of the backup .
10. Once the process is complete, go to Next . Then enter the name you want to be displayed, profile picture and once again follow Next .
11. Wait for the app to launch. If you happen to have the 2-step confirmation feature, enter your PIN.
Ready! You will now be able to see your old messages.
The following walkthrough is only for users who have automatic backup to iCloud enabled. The process works only for the phone number used associated with your Apple ID.
1. Tap on the WhatsApp app for a few seconds and, in the menu that opens, go to Remove app ;
2. Confirm your choice in Erase app and again in Erase ;
3. Now open the app from the App Store and go to Search in the lower right corner of the screen;
4. In the search bar at the top of the screen, type WhatsApp and tap on the app name when it is listed;
5. Since you had the app installed before, instead of the Get option, you’ll see a cloud with a down arrow. Tap on it to download the app;
7. Enter your registered mobile number and follow OK ;
- If you have the Two-Step Confirmation option enabled, you must also enter the PIN you created at the time you enabled the feature.
8. On the next screen, tap Restore conversation history ;
9. The process can take anywhere from seconds to a few minutes, depending on data volume. When finished, go to Next ;
10. Now edit your username and, if you like, your profile picture and confirm with OK .
Okay, now you’ll be able to see the messages that were saved up to the date of the last backup made in iCloud.
How to enable backup
If, by any chance, you do not have WhatsApp automatic backup function activated yet, it is recommended that you activate it. Thus, it avoids losing future conversations, being able to recover them just by reinstalling the messenger.
1. Open the app and tap on the three dots icon in the upper right corner of the screen. In the menu that opens, go to Settings ;
2. Then go to Conversations → Backup conversations → Backup to Google Drive ;
3. Choose how often you want the backup to be done: Daily , Weekly or Monthly . And it’s ready!
1. Open WhatsApp and tap on the Settings option in the lower right corner of the app;
2. Go to Conversations → Backup conversations → Automatic backup ;
3. Choose how often you want the backup to be done: Daily , Weekly or Monthly , and that’s it.
How often should I back up?
Remember that the more often, the less chance of losing messages and files shared on the messenger. For example, if you choose the option Daily, every day, at the same time, the content is saved.
That way, if something unforeseen happens the next day, you’ll be able to recover all the conversations from the last backup. If you choose Monthly and experience a problem after 15 days, the content for those 2 weeks after the backup will be lost.
However, this is a process that consumes your cell phone resources. Therefore, you need to consider your needs. For example, if you don’t have constant access to a Wi-Fi network, it might be better to back up manually when you’re connected to quality wireless internet.
Also, if your phone is older, capable, or the system is out of date, the process will tend to be slower than usual. And, therefore, doing it daily might be a little irritating.
To avoid wasting their mobile data, Android users can backup only when using a Wi-Fi network. Configuration can be done in Settings → Conversations → Backup conversations → Backup to Google Drive → Backup via → WiFi .
How to save WhatsApp messages elsewhere
You can manually save WhatsApp conversations to locations other than Google Drive or iCloud. The export conversations feature allows you to save the messages and shared files in a private or group conversation easily.
1. Open the conversation you want to save and tap on the 3 dots icon in the upper right corner of the screen;
2. In the menu that opens, go to More ;
3. Now tap Export conversation ;
4. Choose whether you want to include media files (photos, videos and audios) or not. If you choose the former, the process will take longer;
5. Anyway, choose where you want to save the conversation.
1. Open the conversation and tap on the top, where the name of the contact or the group is;
2. Go to Export conversation ;
3. Choose whether you want to attach media (photos, videos and audios) or not;
4. Tap on the app or location where you want to save the file.